Last updated: July 2026
At HOLYFILTER, we want you to shop with confidence. If something isn't right with your order, we're here to help.
Returns
We accept returns within 30 days of delivery for eligible items. To qualify for a return, products must:
- Be unused and uninstalled
- Be returned in their original packaging
- Include all original components and accessories
- Products that have been installed, used, modified, or damaged after delivery are not eligible for return.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Used filter cartridges.
- Installed filtration products.
- Items damaged through misuse or improper installation.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We'll work with you to provide a replacement or another appropriate solution.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the return is the result of a damaged, defective, or incorrect item, HOLYFILTER will cover the return shipping costs.
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Need Help?
If you have any questions regarding a return, please contact our support team:
support@holyfilter.com.
HOLYFILTER™ - Inspired by Purity